Delivery and Inspection of Goods
1.1 Prices advertised on this website shall exclude delivery charges unless otherwise specified.
1.2 No orders shall be dispatched until payment has cleared in our account.
1.3 Depending on the size of the order and the exact delivery location, our standard delivery period is approximately 5-10 days from the date of payment. Longer delivery periods may be applicable for orders placed during or leading up to the festive season (15 November to 31 December), such delivery timelines to be published on the website and/or communicated by stores or sales consultants during this time.
1.4 Delivery fees include delivery to the majority of towns and cities in South Africa only. In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk. Should this be the case, the customer shall be contacted to discuss surcharges or alternative delivery options. Should an agreement not be reached between ourselves and the customer, we reserve the right to cancel the order and refund the customer in full.
1.5 It shall be the customer’s responsibility to properly inspect delivered goods. If the packaging shows visible damages, it is advised to make a clear note of such damages on the waybill when signing for the goods.
1.6 Due to size and nature, some products may be supplied and delivered in a knockdown format and require self-assembly. Under the product specifications section for each item listed on the website the assembly requirements of each product are listed and classified as either being delivered assembled, or requiring partial or full assembly.
1.7 Customers should ensure that the correct number of cartons as indicated on the waybill is received before signing the waybill. The number of cartons may not correspond to the number of items you have purchased as more than one item may be packaged in a single carton. The number of packages/cartons/pieces as indicated on the waybill should be verified by the customer or his representative before signing the receipt of the goods. Customers should never sign as having received more packages than what was delivered as this could jeopardize claims of liability against the courier and may result in the loss being for the customer’s account.
1.8 Delivery is only guaranteed to be delivered to the delivery address supplied by the customer. Verification of the identity of the person receiving goods cannot be done. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorized by the customer to receive delivery on their behalf, and shall also be responsible to perform the duties of checking for damages or shortages as per clauses 7.4 and 7.6 above.
2.1 Unless otherwise specified, all items purchased from International HgygineSolutions come with a 7-day money-back satisfaction guarantee. This money-back guarantee only applies to products which the customer could not inspect before purchase and delivered or collected from our warehouse. Where the actual floor stock was purchased by a customer directly from the store, and where the customer did see the actual item purchased, the 7-day money-back guarantee does not apply. This guarantee shall be calculated from the date of delivery of goods.
2.2 Customers wanting to return any product must submit a notice of return through the International Hygiene Solutions website within 7 (Even) days of delivery. Returns can be logged via email firstname.lastname@example.org or call our office on 010 141 0100
2.3 Transport charges for products returned for refund under the 7-day money-back guarantee shall be borne by International Hygiene Solutions and only apply to purchases delivered by International Hygiene Solutions or its contracted delivery service providers. Original delivery charges paid by the customer shall not be refunded. Orders collected by the customer must be returned by the customer at their own cost to International Hygiene Solutions’s nearest warehouse.
2.4 Only where the product was collected from a store may a return be done to a specific store. Products ordered online may not be returned to the International Hygiene Solutions store.
2.5 All qualifying purchases to be returned under the 7-day money-back guarantee must be ready for collection by our transporters no later than three days from the date of expiry of the money-back guarantee. Should goods not be ready for collection by this time, the item shall no longer be accepted for refund.
2.6 Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. In the event where our transporters collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer’s own risk. It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles) as International Hygiene Solutions will keep the customer liable for any damages to the product when received.
2.7 Items returned without original packaging materials may be subject to the deduction of reasonable surcharges of up to 15% of the purchase price.
2.8 items returned for refund shall be inspected thoroughly for damages or other discrepancies. International Hygiene Solutions reserves the right to levy reasonable and appropriate surcharges or handling fees to compensate for missing components or items returned not in good condition.
2.9 Refunds may take up to 7 (seven) days from the date of receipt of returned goods, subject to the return meets the criteria for a refund. Where International Hygiene Solutions has determined deductions or surcharges to be deducted from the refund, such amounts shall be communicated to the customer and only after agreement on the final refund amount has been reached will refund be processed for payment.